FAQ

FAQ

Answers to questions that keep coming up on topics such as ordering, payment, delivery, etc.

How do I order my bag?

I NEED THE FOLLOWING INFORMATION:

BIKE MODEL AND YEAR

WHAT COLOR SHOULD THE LEATHER BE?,

BUCKLES AND STRAPS ?

IF ANY BOTTLE HOLDER ?

THE FULL NAME AND BILLING AND DELIVERY ADDRESSES, OR SIMPLY COPY A PICTURE IF YOU KNOW DIRECTLY WHICH BAG OR SEAT

It's best to fill out the request form on the respective page for the bag, then I'll already have the most important information. Specifying the exact model in the form also helps me. If there are any questions, we will clarify them afterwards by email.

How do I pay for my bag?

Payment is made by bank transfer - you will receive the bank details from me as soon as I have made your bag. After a production time, you will receive a photo of your bag by email. After receipt of payment, your piece of jewelry will be sent by post on its journey.

Can special requests be considered?

The color of the bag and the strap/buckle combination can be chosen. Unfortunately, requests for a different size and bag shape cannot be taken into account.

Liter Measurements

I'M FREQUENTLY ASKED ” HOW MANY LITERS FIT IN ?” I've never calculated this, I can only provide information on the external dimensions of the bags

Are other seam colors possible?

Orange, red, white, gray, anthracite, yellow, blue. I need a one-time surcharge of 10 euros per order for all colors except black, as this requires a changeover of the machine and a sewing process and requires special care when polishing the edges (black).

How do I attach the bag to my motorcycle?

Depending on the model, the bags are secured individually, either with the included straps or quick-change bolts. There are no pockets where no fastening material is included

SHIPPING

After receipt of payment, we create the invoice and the package label. Your package is therefore not yet with the postman at the same time. Seats in particular are then first glued, sewn, sealed, etc., before they are even packed. Please be patient even if it is difficult ;o)

How do I get in touch if I have questions?

Please contact me mainly by email, I will be happy to answer them as soon as possible.

Is there a STORE?

I AM A ONE-MAN BUSINESS AND HAVE BEEN WORKING A 60 HOURS WEEK FOR OVER 20 YEARS. Unfortunately, this does not allow any customer visits. I ask for your understanding.

SEATS WITH GEL

Gel distributes the punctiform load over the surface. The wider the seat, the more gel helps. The wider a seat, the more comfortable it is - or have you ever felt uncomfortable on an unpadded beer bench?

My Opinion: The main cause of buttock pain is 95% not due to any sitting in general, but the fact that people sit in the office for 8 hours and then at home on the couch. Most of us are just too untrained. We have to admit that, I don't exclude myself. Another cause can also be the seating position, which can be influenced with footrests and handlebars.

VEHICLE SIDES

WHERE IS THE RIGHT AND LEFT ON A MOTORCYCLE? THIS IS DEFINED WORLDWIDE AS FOLLOWS: ALWAYS SEE IN THE DIRECTION OF TRAVEL,LEFT TURN SIGNAL IS THE SAME-LEFT SIDE OF THE VEHICLE

Hilfe, meine Gefahrgutflasche passt nicht in die dafür vorgesehene Halterung

MANCHMAL SIEHT MAN DEN WALD VOR LAUTER BÄUMEN NICHT. DIE FLASCHE LÄSST SICH OHNE DIE SCHNALLEN AUFZUMACHEN IN DIE HALTERUNG SCHIEBEN. DIE RIEMEN SIND ABSICHTLICH STRAMM ANLIEGEND WEIL LEDER SICH MIT DER ZEIT NOCH DEHNT.

Which leather is used for the bags?

Only carefully selected leather is used. I am mainly supplied by two German tanneries.

DELIVERY TO THIRD COUNTRIES LIKE SWITZERLAND (OUTSIDE EU)

AFTER DELIVERY I MAY RETURN THE VAT

FOR THIS I NEED:

1. EITHER AN INVOICE STAMPED BY THE CUSTOMS OFFICE IN THE ORIGINAL

2.OR THE DHL CUSTOMS DECLARATION DOCUMENTS,

COPY WITH THE INVOICE

AND ALWAYS YOUR BANK DETAILS ( IBAN AND ! BIC CODE )

ALL MAILED TO ME. PLEASE UNDERSTAND THAT I DO NOT ACCEPT PHOTOGRAPHED DOCUMENTS.

(BACKGROUND IS – I HAVE TO JUSTIFY MYSELF TO THE TAX CUSTOMER AND IT TAKES ME TIME, THAT TAKES MY TAX ADVISER TIME, BOOK AND ACCOUNT MANAGEMENT, ETC. PLEASE ALL WITHIN 14 DAYS AFTER RECEIVING THE GOODS.

I AM NOT OBLIGATED TO THIS - mind you

SO PLEASE HELP WITH PROPER DOCUMENTS )

INQUIRIES FROM DEALERS/RESELLERS/WORKSHOPS
I ONLY WORK FOR END CUSTOMERS, I PLEASE UNDERSTAND
CUSTOM MADE

BAGS AND SEATS THAT DIFFER IN SIZE OR CUT FROM THOSE I SHOW,

OR SIGNIFICANTLY DIFFER IN STYLE I NO LONGER MANUFACTURE.

THIS ALL ENDS EVERY TIME WITH 70 EMAILS, 3 PHONE CALLS AND FINALLY IT IS NOT RIGHT. YOU WILL UNDERSTAND - I DON'T WANT TO DO THIS TO ME ANY MORE.